One-hour cancellation window
Request cancellation within one hour after placing your order. Contact customer support by WhatsApp or email with your order number. The one-hour window is the time to request cancellation, not the time for money to reach your account. The one-hour window starts when you place your order. Support will acknowledge your cancellation request and confirm the next steps.
Customized products
After this one-hour window, change-of-mind cancellations and artwork changes cannot normally be accepted because the product is customized. Check spelling, line breaks, size, photographs, logos and placement before submitting your order.
Damaged, incorrect or undelivered orders
The cancellation window does not limit your rights concerning damaged, defective, incorrect or undelivered products. Contact us with your order number, a description of the problem and photographs where relevant. We will investigate and arrange an appropriate remedy, which may include replacement or refund.
Refund processing
Approved refunds are returned through the original payment method where possible. We will communicate the initiation date and expected processing time; bank and payment-provider processing times may vary. If a refund is delayed, contact us with your order number.